Innovation News


The latest news on innovation in the fuel
retail and convenience store industry.

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What is Frictionless Checkout?

CSD - May 02, 2019

Retailers are scrambling to reduce friction for consumers in the checkout process in response to Amazon Go's entrance into the…

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Omnichannel lessons from global e-commerce leaders

Smart Brief - July 02, 2019

Consumer demand for omnichannel options has prompted retailers to grow beyond their e-commerce excellence by opening physical stores. We compare and contrast the companies' offline strategies, and discuss how US retailers can adopt their best practices for effective omnichannel retailing.

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Convenience Stores Are Not Maximizing Their Loyalty Programs

CS News - June 27, 2019

When it comes to loyalty programs, the good news is that most convenience stores have one in place. The bad news is that operators aren't maximizing their programs' potential.

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Why Loyalty Programs Should be Identity-Driven Convenience Programs

CSD - June 25, 2019

In today’s world, the punch card has been replaced by digital identity: customers join loyalty programs by creating personal accounts on a website or app.

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Amazon Go Debuts First Store to Accept Cash

CS News - May 07, 2019

While customers typically enter Amazon Go stores by scanning a QR code on the mobile app, employees at the New York store will swipe in those who intend to pay by cash at the entrance turnstile.

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What is Frictionless Checkout?

CSD - May 02, 2019

Retailers are scrambling to reduce friction for consumers in the checkout process in response to Amazon Go's entrance into the market.

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7-Eleven Begins Beer Delivery

CSP - May 01, 2019

7-Eleven Inc. has established beer delivery service in 18 markets across the United States. The convenience-store retailer has added The Beer Necessities section to its 7Now delivery app, which launched in August 2018.

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The Golden Rules for Mastering Social Media Engagement

CS News - April 22, 2019

Capturing the attention of customers in today’s digital world is not easy. Email inboxes are overflowing, the number of apps on a person’s cell phone continue to grow, and brands have just seconds to grab a customer’s attention on social media.

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Welcome To The New C-Store Innovation Game

Pymnts - April 09, 2019

Retail innovation labs – incubators or tech hubs – aren’t confined to operations run by the likes of Amazon or Walmart. A new lab store from 7-Eleven underscores the innovation wave that is taking place in the convenience store sector of retail – a sector ripe for change, disruption and growth.

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The Mixed State Of The U.S. Convenience Store

Pymnts - April 02, 2019

The latest set of industry figures is out from the National Association of Convenience Stores (NACS), and the report paints a mixed portrait of the status of quick stop shops in the U.S.

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Four Frictionless Shopping Tools C-stores Can Use to Boost the Bottom Line

CS News - April 01, 2019

Advancements in mobile devices have paved the way for the current innovation around the way consumers shop and pay.

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